Go Go Me
A Go Go of Go Cowtown Group
Running a concierge service during the COVID-19 pandemic has been interesting for Rendee Hahnfeld. The owner of Fort Worth-based Go Go Me Agency and her team have done everything from delivering business documents to transporting patients to the emergency room. Hahnfeld herself has even flown to Paris to help an executive retrieve his dog before airports closed in Europe.
But she’s grateful to have business. According to Hahnfeld, the errand-running division of her company, Go You, has retained 100% of employees at its Fort Worth agency, Go Cowtown Group.
“It’s amazing, specifically in Fort Worth, to see how many people have a servant’s heart and wanted to help and wanted to be doing good,” Hahnfeld says. “Everybody on my team, all my Go Gos in Fort Worth, 100% of them, are still go-going.”
And she hasn’t lost a client either, she says. “Everybody that’s in the membership of the concierge is still a member of the concierge.”
Membership is optional, though, and Go Go Me can offer on-demand services whether or not the client is part of the system. The company can do everything from managing schedules to grocery shopping — for anyone, from big-name clients (like Kelsey and Gary Patterson) to elderly individuals and stay-at-home parents. Hahnfeld says her company has prioritized making sure runners are equipped with masks, gloves, hand sanitizer, and thermometers.
While Go You has remained steady, that’s not to say business has been entirely peachy. Go Go Me has four other divisions — Go Home, Go Beauty, Go Nerd, and Go Events. Go Events, naturally, took a hard hit, as the pandemic forced many to cancel their functions. But Hahnfeld sees opportunity in Go Nerd, which offers services like in-home office set up and technical services.
“Some of our high net worth clients have already asked about virtual reality installations in their homes,” she says. “So it’s exciting to think that my mobile concierge business could pivot to include a much bigger element of virtual concierge as well.”
Hahnfeld says she remains optimistic and plans to “maintain the ship steady as we are,” despite the pandemic’s uncertainty.
“This fear — you can’t see it, so what in the world do you do with it? And how do you pivot your life?” she says. “Being in the role I’ve been in for so long, I try to bring the sense of compassion. I’ve got your back. You’re not in it alone. You’ve got a helper.”
